Photo Courtesy of PBS:                   What Irma Left Behind

Hurricane Management and Leadership that Works

Strong Leadership and Hurricanes are very similar in that they are both transformational, purposeful, and engaging. However, one way they are very different is that leadership cannot be a force that cannot be reasoned with, otherwise, it will have consequences one of which is follower attrition or turn-over.

 

Many automatically associate Turnover with cost cutting, downsizing and poor employee engagement although this is not always the case. There is a type of turnover that is the voluntary kind and is in fact good news for an organization, especially when the organization aspires to be a Learning Organization. Take a technology company like Google, if Google hired three hundred entry-level engineers in 2014 and in 2016 had a voluntary turnover of 50%, is that a bad thing? No, absolutely not. On the other hand there is turnover of the voluntary kind that is due to poor employee engagement, lack of productivity, poor innovation, lack of job mobility, poor communication, etc. This is a real dilemma with real implications. But there is also a turnover of the involuntary kind that occurs during change. It is associated with engagement, poor communication and culture issues, centered around change, but not necessarily discontinued after change.   Take the case with GE.

 

GE Case Study

Consideration of GE has reportedly announced layoffs to balance spending cuts   This information comes merely months after the move of their corporate headquarters to Boston. Beside the fact that GE is among the various organizations the government bet on funding over $150 million in state and city subsidies, we wonder whether there is also a hyperbole parallel to their GE –Workout Method at play here.

As I/O psychologists we are of the understanding that change in large organizations is not a magical wave of a wand Despite evidence-based practices that help organizations save money, work more efficiently and increase employee engagement, the true road block to effective change remains to be institutional inertia. And what is inertia? Is Inertia just lack of movement, or is it lack of agreement?

One of the key aspects of the GE-Workout Method is that Leaders and managers identify areas for key business improvement and challenge those closest to the work to recommend ways for reaching that goal. Then on the other hand, those closest to the work, make specific recommendations in how to meet the goal and implement the approved recommendation within 90 days. Well, call us idealistic, but isn’t there an underlying assumption at play here? A key business improvement is all we heard. We didn’t hear any information in the form of initial feedback or observation even from or about the people who are running those business units. Now in developing this process, GE has presented the case that it fights beaurocracy. But if the identification of the problem is still rising out of the Leadership and Management, isn’t that more of the old beaurocracy? In a survey of clients of the GE Method it was cited that 20% mentioned the “risk of sub optimized analysis and decision-making” that can result from the Work-Out’s requirement for executive, on-the-spot decisions. Another 20% also mentioned “executive anxiety and defensiveness” with regard to the speed and process of decision-making.

 

Why Employee’s Emotions Matter

 

The limbic system, which combines higher mental functions and primitive emotions into one system, tells psychologists that decisions cannot be solely made by the cortex. It’s not only responsible for our emotional lives, but also many higher mental functions such as learning and formation of memories. According to the study presented in Association of Psychological Sciences . “When individuals are making a financial decision, “reflections” often occurs. Under conditions of acute stress, increased risk taking behavior was observed”. In fact, neuro-imaging and bio-feedback data has shown that stress may influence neural responses to feedback in the ventral striatum suggesting that stress may dampen our perceptions of the subjective value of our decisions.  

 

In truth, employees are people and people can only function if they feel valued and understood. In fact one of the key aspects of Emotional Intelligence is that those with higher emotional intelligence are expected to be able to manage stress more effectively and draw boundaries as necessary to protect their emotional wellbeing. According to Equity Theory, if employees’ subjective measures of stress are heightened because an employer’s expectations and respect for the employee are inequitable, or one sided, the employee will not feel supported, capable and keen to cooperate. In other words, the employer’s valuation cannot be effective if it is conditional. If in response to a key business issue, there is havoc and crisis, threats of job cuts, and focus groups designed to make changes fast, morale will be shaken and human capital will not be onboard. Financial results can only be gained through consistent, human capital or people practices. And it is our strong belief that through consistent and supportive processes, problems could be researched and identified within the existing systems and then through behavioral science tested and implemented in large-scale, low-cost approaches rather than job elimination.

Photo credit: Naional Geographic Kids

We all know that negative thoughts directly impact our happiness.  But did you know that negative thoughts are actually literally poisonous to our psychological and emotional health?

Case in Point

 Let’s imagine you are sitting in your family room after having watched the news on TV regarding the much anticipated hurricane Irma. You are by yourself and go to bed immediately after, with thoughts of worry and concern. Am I prepared? Did I buy what we needed? Is our home insulated well? Then all of a sudden, the rain starts outside and you hear drops of rain tapping on the window. Before you realize it, the sound magnifies and all you can hear are the water droplets on the window. You start by thinking “oh my gosh, what if that leaky faucet we’ve had in the kids bathroom doesn’t handle the pressure? “ “What if the pool overflows into the house? “What if Katie accidentally falls in the pool when she is out doing her business?” And on and on and on, your thoughts are racing. You have to wake up early the next day and you have now spent over an hour tossing and turning in bed, flooded with so many negative thoughts about a hurricane that has not even been determined to effect your area.

How Did You Get Here?   

All of this was triggered by the sound of rain. Something simple, was transformed into something very hazardous by your thoughts. Automatic Negative Thoughts are just exactly that. Slow, but consistent at first, and then turn by turn, they have the potential to form in to a category 5 hurricane if we allow them. Its possible to stop them, but very difficult.   Why? Because they have literally gotten your mind sick!

Here’s how thoughts grow into a phenomenon in our brain within the Limbic System. The two very serious illnesses of depression and anxiety are heavily caused by rumination, obsessions and the elaborate need for control of people and our environment. The need for control first begins with a single thought “what is going to happen?” Then it begins to take hold of our psyche and quickly turns in to fear, if it is not reasoned with. Why fear? Because the answer to “what is going to happen?” will always be “I don’t know”. If voluntarily stopped right away with a statement such as “I guess we will have to see” or “god knows” or “no one knows” or my personal favorite “let the chips fall where they may” we will ride through a few seconds of concern and then the gateway to fear will close. Otherwise, if the gate is opened and we answer “gosh, what if ….”, or “this is not good” , or “why did he say that and not …’, or “is it because I said,,,,”, we have now entered the land of chaos, despair, hopelessness, and self-doubt. There is a Liberian proverb that says: “ Do not look where you fell, but where you slipped.”

What Are you Thinking?

Every time you have an angry, scary, sad or happy thought, your body releases chemicals that activate your brain’s limbic system. Dr. Mark George, M.D., from the National Institutes of Mental Health, demonstrated this in a significant study. He studied brain activity in 10 healthy women under three different laboratory conditions. Through Magnetic Resonance Imaging (MRI), their brains were viewed as these women were illicitted to think happy, neutral and sad thoughts. During the happy thoughts, the women’s brains demonstrated a cooling of the deep limbic system. During the sad thoughts, there was a significant increase in deep limbic system activity. This is evidence that our thoughts tell our bodies what to do and hence we can tell our thoughts what to think. Polygraph and Lie detector tests, or what we actually believe to be most accurate here at the Center for Work Life, through Credibility assessment and Facial Action Coding, are based on this Limbic System response algorithm.

The Make Up of the Limbic System

The various parts of the the Limbic System, the Hypothalamus, the Amygdala, the Hippocampus, and the Cingulate Cortex all have different functions and hence different hormones associated. The hormones are impacted by our thoughts and set the tone for our emotional wellbeing. The more unhappy, fearful, anxious thoughts we have the more sick our brain will get and the more those thoughts will form within us.   The same way, our immune system weakens with lack of sleep, alcohol, poor diet etc. Happy, positive experiences and thoughts are like boosters and vitamins for the Limbic System.

Photo Credit: Think Tank Centre

 

 

To Be or Not to Be Following our Thoughts

Just the same way as our thoughts can work for us during a speaking presentation, when we are excited and a surge of adrenaline allows our brain to give the best performance, or when we meet someone, and know we are attracted to them because, butterflies form in our stomach and think we want to have a meaningful relationship with them, it can work against us. Many people believe just because it is a thought, it must be true. Well, that is not correct! Unless you consciously think about your thoughts, they can form pretty automatically. We can think of them as pimples. Yes, your skin can automatically form pimples, but with a good skincare regimen coupled with the proper water intake, and diet and exercise, your skin is constantly resurfaced and cleansed, training everyday to not have pimples.

Socio-cultural Influences

Our culture is one of future planning. College savings, Life Insurance Policies, 401K plans, Saving’s Bonds, Mutual Funds, and even Home Mortgages etc. are all designed tools for the future. Forget about the concept of Capitalism and who profits here, and let’s stay with the “what” part of it. As human beings, were we meant to be future oriented? Or did we become conditioned somewhere along the way to become that way? Well, looking at Research in to other mammalian species, the dog for example, could help us realize that, we could be perfectly content living in the moment. Now, we are not advocating going out and maxing out credit cards, and forgetting about saving for our future, but we are saying, we can plan for tomorrow but live for today. In other words, when we think about happenings around us, we can use our Emotional Intelligence and divide them in to three categories easily: 1. the plannable, 2. The unplannable, 3. Somewhere in between.

 Whether we are working a full-time job out there, or working full-time at home, as a home maker or parent, our work week is in The Somewhere in Between category. We can plan what activities we want to be engaged in, whom those activities will be involving, and even times those activities can be scheduled for. However, the outcomes of those activities, the length in real time it will take to complete the actitivities, the propellers vs. the hinderers will not be plannable. If you try to plan or analyze, or predict outcomes, you will spin yourself in to anxiety. The trick: You have to stop any future oriented, uncontrollable outcome related thoughts right away before they get hold of your brain. In other words, if they have already gotten to the 3rd scenario or “what if,” in this case, they are way too powerful to stop.

8 Everyday Exercises for a Healthy and Happy Brain at Work or in Life

  1. I am not in control; a power greater than me is.
  2. I surrender and accept whatever comes my way
  3. Uncertainty is a part of being alive
  4. When I am faced with an activity that worries me, I will imagine my favorite beach and I will get in, prepared but free to experience every wave.
  5. I will cross bridges as I arrive at them, and enjoy the process no matter what
  6. As soon as a negative thought enters my head, I treat it like a hurricane warning, I prepare, stay alert but calm, and use my support system.
  7. Keep record of my past trials and accomplishments and send empowering messages to my psyche
  8. I push myself to stay present in every task circumstance and tribulation.

 

 A very powerful quote by one of the most celebrated Persian Sufi Poets of the 14th Century Mahmud Shabistari said: “The past has flown away. The coming month and year do not exist. Ours only is the present’s tiny Point.”

 

Executive Time Performance Management

The culture of quick riches, and success by how much you own and how many people you know, has given life to a “more is better” mentality. Movie such as Equilibrium, and Limitless have portrayed the transformation of the human capacity with “miracle” prescription drugs that allow one to do more with their time; and without care.

 

What came to life as of lack of concerntration, possibly due to exposure to too much stimulation such as gaming and televion in the 70’s quickly transformed in to the labeling of ADHD in children. Since the diagnosis was first introduced, the use and prescription of stimulant drugs has overshadowed what in actuality was a result of proper time management. Today, there are millions and millions of Americans using and abusing and becoming addicted to drugs such as Adderall and Concerta because they feel they need a boost in their energy and performance and the nonmedical use of Adderall is a large part of what this accounts for. Since 2012, for the first time doctors have been writing more prescriptions for stimulants for adults than for children and one of the greatest at risk populations for Adderall use are professionals ages 25-44.

 

Executives and entrepreneurs often feel trapped because they are feeling overly stressed, or are faced with some realities that are alarming to them. May be they feel their job has no future, or that they simply are not able to do the things that are meaningful to them in the time they have. They feel their passion and drive for life and their work is not where it used to be. This is usually a precursor for high levels of stress, bodily symptoms, chronic fatigue, anxiety and depression.

 

Executives are often times perfectionist. They usually push themselves to the limit; racing against the clock with a thousand things to do in one day. It is very typical for them to plan too much in one day and feel exhausted and unsatisfied with their day’s accomplishments. Feeling dissatisfied, agitated, an run down is the breathing ground for a spiral of anxiety and depression.

 

A large part of Emotional Intelligence Training is self-management. Learning to say “No” and knowing when to give yourself a break is easier said than done. At the Center For Work Life, one of the first steps we introduce in the coaching process for stress and time management is the discovery of purpose and spirituality. We don’t call it Time Management, but Energy and Performance Management. Replacing old behaviors with new ones requires open space; open space to allow introspection and reality checking and questioning some of the programmed patterns that have become engrained in our psyche. Here, we start by thought provoking questions such as What am I all about? What in my life gives meaning to my existence? What are my passions and how am I feeding those today? Am I fulfilled in my career? Taking the time to answer these questions will open the door to nurturing your spirit and you then begin the healing and growth process.

 

So what about Time Management? At this point, it is “time” to note that in our book, time is not in our control.   It cannot be stopped or pushed around. So it isn’t time per say that we need to learn and focus on managing, but rather ourselves. Have you ever asked yourself “Am I allowing others to manage and direct my life or am I living My Life?

 

Here are ten questions you can answer to find out:

 

  1. Do you take on tasks as they come your way?
  2. Do you plan your day according to a set number of tasks ?
  3. Do you use caffeine, sugar and other stimulants throughout the day to keep alert and get through the day?
  1. Do you feel guilty saying “no” to other people’s demands on your time?
  2. Do you take on highly demanding days with rigor and push yourself?
  3. Do you feel you have to get through your list and do everything yourself?
  4. Do you have negative and irritating people around you that demand you  attention?
  1. When you feel tired, do you talk yourself through it and keep going?
  2. Do you constantly respond to emails, messages, calls, visits, and family without me time?
  1. Do you have a difficult time relaxing and feel guilty when you do nothing?

 

If you answered yes to at least four of these questions, you would be happy to know that you have lots of room for growth and recalibration of your stress management and time satisfaction techniques. You are probably someone who is not quite comfortable spending time with or on yourself. Performing at your best, does not mean running on high horsepower, 100 miles an hour. Learning to recognize your body signals, including your brains processing ability, and compassionately nurturing your inner learner to utilize your problem solving skills and critical thinking, will enable you confront something that none of us truly have control over; Time.

For more free tips and techniques for a better work life, visit our website at www.centerforworklife.com.

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